First of all let me start by saying that I am not a huge fan of using coupons at Target because I have had so many bad experiences. I have written about my experiences before, I have contacted corporate before and I carry an apology letter in my binder as a result. However, I do continue to shop at Target because I will not allow an experience with a RUDE cashier to stop me from a frugal find. With that being said, for any of you who happened to be at Target in Florence, KY this morning between 9:45 – 10:15 AM you may have witnessed my TERRIBLE checkout experience while trying to use coupons, yes that was ME!
Target Trip – Which Resulted in Calling Corporate…AGAIN!!!
I am sharing this with you for 2 reasons. One, I want you to know that if you are going to strategically use coupons it is not always a GREAT experience. Should you give up NO! And 2, Do you have to stand up for yourself, YES! So with that being said, I had some time to kill this morning before Best Buy opened so I decided to go to Target to check out the games on sale and shop the travel section. I was bummed to find NO games in stock and then spent about 20 minutes shopping and made my way to checkout. When I walked up I asked for two game rain checks which was no problem and then as I handed the cashier my coupons that is where the trip went DOWNHILL FAST.
The cashier immediately began huffing and puffing and told me that the coupons were not valid. She started slamming things around and I politely informed her they were ALL valid coupons and so she called for a floor supervisor. The floor supervisor came over and said my coupons were not valid and that I could not use them. I politely informed her that they were all valid coupons based on the wording and that the coupons needed to be adjusted to match the price of the item. If they wanted to see my letter from corporate they could see that I was correct and if I needed to call corporate I would. They both said, “we don’t want to see your letter” in a very rude tone, flipped the flashing light and were making a huge scene. They were also loudly calling for additional cashiers as a huge line was forming.
They were NOT happy and were extremely rude and called over a manager. The manager said, the coupons are all valid, continue the sale and at that point the floor supervisor slammed all of my items into a bag, suspended the sale and walked to a register that was not being used without saying a word to me. The original cashier said, “go over there” and she will finish your sale. AT THIS POINT I WAS FUMING! I have now being trying to check out for 17 minutes and I was not going to be treated in this manner.
The floor supervisor and I exchanged a few words, I took down her name, the original cashiers name, the managers name and at this point the floor supervisor could not get the coupons adjusted…a fellow couponer came up to me and said, I have had this problem here too and you are a stronger person than I am…another friend of mine stopped by and couldn’t believe how I had been treated…she witnessed it all from a distance…
The Store Manager appears and he says to me, “how are things going”? I said,” not well”, and he said, “oh no, what is is wrong”. I proceeded to tell him the entire Sordid affair he was extremely apologetic and said that if I EVER had another problem to please ask for him. His name is Michael West and he is fabulous, he honored every coupon and was very apologetic for my terrible experience. If you ever have a problem at the Florence Target please don’t hesitate to ask for him – again his name is Michael West (I suggest writing that in your binder and printing Target’s official coupon policy as well). Let me just end by saying that suddenly the cashier was able to get the coupons adjusted and though she never apologized to me I finally was able to leave the store paying only $.30 total for ALL of the items pictured above after spending 27 minutes TOTAL trying to check out.
The moral of the story is if you are correctly using coupons don’t allow a cashier to tell you that a coupon is not valid. After leaving the store I called corporate to file a complaint against my mistreatment, rude experience and time spent while trying to check out and corporate once again apologized to me. I did report all of the names including how wonderful the Store Manager was. This time they told me that if I EVER have another issue to call corporate from the cash register at 1-800-440-0680 (I suggest programming this in your phone, I did) and they will speak to the clerk directly and take care of the situation including if it is a manager that you are having problems with. Corporate is there to help you if you have ever had a bad experience when trying to use coupons this is a must have phone number!
They said that they are aware that because of their great prices and buying power that is is “common” for a coupon to have to be adjusted down and they are not losing any money because the coupons are being remitted to the manufacturer for the product (which we know) and that they want consumers to use coupons at Target which is why they offer both store coupons and mobile coupons!
Not only did Corporate apologize, they are sending me a $10 Target Gift Card as a token of apology for the time and rude experience I had with the cashier and floor supervisor. I must say that Betty at corporate ROCKS (and so does Michael West the Florence, KY Store Manager). Betty turned this disastrous experience I had at Target around and though I will never forget it (or the cashier and floor supervisor) I will continue to shop at Target in Florence, KY because of the treatment that I received from Betty at Corporate!
Here is a breakdown of my Transaction:
23, Tide Single Load, $.97 – $1/1 (3/14/10 PG) = FREE
2, Band-aids, $1.82 – $1/1 Band-Aid (excludes trial size) Target Store Coupon and Johnson & Johnson Band-Aid Product, Any (1/03/10 RP) = FREE
2, St. Ives Hydrating Vitamin E Body Moisturizer 2 oz .Travel Size $.97 -$1/1 ANY St. Ives Body Product (3/21/10 SS) = FREE
3, Johnson’s & Johnson’s Buddy Bars, $.97 – $1/1 Johnson’s Baby Product, Any (excludes trial size) 3/07/10 RP = FREE
Total OOP = $.30 (which doesn’t make sense at all because sales tax is more than this amount but at this point I don’t think anyone cared.)
Please check out the Target Coupon Policy for help in your Target Shopping Experience.
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