Kroger Coupon Policy

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I emailed Kroger and asked for their coupon policy and this is what I got back.  You may want to print this and place in your binder.  This is for the NKY/Greater Cincinnati Region.

Thank you for contacting The Kroger Co.  We appreciate your inquiry regarding our coupon policy.  For your reference, I am including a copy of the coupon policy for your region.  Please note that this policy is our most current; however it is subject to change without notice.  For further clarification of this policy, please speak directly to store management.  Please do not hesitate to contact us at 800.576.4377 if we can be of further assistance.  Thank you again and have a nice day.

The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.

Double Coupons/Manufacturer coupons:

o     Manufacturer coupons of $0.50 or less will be “doubled.”

o     Manufacturer coupons of $0.51-$1.00 will be redeemed for $1.00.

o     Manufacturer coupons over $1.00 will be redeemed at face value.

Ø     This does not apply to “free”, Kroger, Catalina, Retail Food Store coupons, electronic coupons on the Kroger Plus card or items prohibited by law.

o     The only coupons that would be doubled that say “do not double” are the blinking ones on the shelf.

Ø     Any other coupons brought into the store that state “Do Not Double” will not be doubled.

Pharmacy Coupons:

o     Competitor pharmacy coupons are not accepted.

o     LCM or Competitor Coupons may not be used in conjunction with our $4 Generic Program.

General Coupon Policy:

o     Limit one (1) manufacturer coupon per item.

o     Items must be purchased in sizes specified on the coupon.

o     Amount refunded cannot exceed the price of the item.

o     Expired manufacturer coupons are not accepted.

BOGO:

If we are having a BOGO sale and a customer has a BOGO coupon for the same product, the customer must still pay for two of the items. In this case, there will be a total of four items for which two are purchased and the other two are free.

PRINT-AT-HOME (PAH) COUPONS:

We only accept printable coupons if they scan properly at checkout.

We do not accept “free product” printable coupons that have no purchase requirement.

Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable but will be MUCH less common than traditional value-off coupons.

We do not accept coupons for more than about 75% of a product’s value without advance notice.

Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2.00 off coupon will be acceptable for a product that normally sells for $5.00 or more, but a $2.00 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.

Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates.

Legitimate PAH coupons are never copied, sold, or traded. Nearly all coupons are “non-transferable,” meaning they should not be photocopied or scanned and distributed to others.

Coupons will be rejected if they appear to have been altered in any way.

PAH coupons can be checked for validity at: http://www.printcoupons.com

You can also go online and view the Kroger Print-At-Home Coupon Acceptance Policy.

Comments

  1. Hi, was just reading through all the comments and thought I’d let you know what I’ve found. I had a stockpile of coupons that I had planned on using at Kroger. I calld ahead of time to make sure that I was not mistaken about their policy……..which was match up to $1.00, and could I use multiple coupons, i.e, a coupon for each like item that I purchased. Yes, they would. Since then they have changed their policy. Example, if I had $1.00 coupon before they would match that. Now it is match only up to $1.00, i.e. I have .50 cent coupons on Totino Pizza Rolls, which are on the 10 for sale now. They will take my coupon and take it up to $1.00 off. And I can use as many coupons as I want as long as I have the number of items match the number of coupons. One thing I did notice is that they have Garlic Toast on the $10 for salethis week. I got the same thing 2 weeks ago at another local store @10 for $10. Krogers is much higher even on their 10 for thing.

  2. Hope Mast says:

    I was just wondering i have a 2 dollar off coupon when you buy 5 boxes of cereal from krogers that there machine printed out …can i use manufacture coupons with that or not..

    • You can use manufacturer and store coupons together, but you cannot use two manufacturer coupons. Check the top of the coupon and it will say.

  3. Thanks for the info. I’ve used PAH coupons at my Ohio Kroger for years without an issue. I just moved to GA and had used them 3 times at the Kroger near me. On this last trip I was told they don’t accept them, and the manager said this had “always” been their policy. He also said other Kroger stores only accept up to 3 per transaction! I am e-mailing Kroger about this now, if this is the case I will be shopping elsewhere from now on.

  4. Here is an updated policy as of May, 2011 for at least “my” area Kroger (Little Rock, AR). I had a hard time this past Saturday with the BenGay coupons (and all of the printed coupons I had). Luckily I did have your copy of the policy so they did take the printed coupons (and also took my name and number in case the coupons “came back”. ARGH! I assured them they would not, they were all printed by me, etc. Anyway, I talked with customer service today and they emailed me this:

    Our coupon policy varies by division. The policy for stores in your area is as follows. Please note that this policy is our most current; however it is subject to change without notice.
    The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day
    Manufacturer E-coupons will redeem automatically when Loyalty Card is scanned and will not be doubled.
    • Manufacturers’ Paper or Internet “Cents Off” coupons of 60¢ value or less will be doubled.
    • All other Manufacturer coupons will be redeemed at face value.
    • All coupon size and quantity requirements must be met and coupons must be in date.
    • Kroger will not double “Free” coupons, Kroger coupons, retail food store coupons or items prohibited by law.
    • Amount of coupon cannot exceed the cost of the item.
    • Only 1 Manufacturer coupon redeemed per item, maximum of 8 identical coupons doubled on any one order.
    • Paper Manufacturer coupons and Manufacturer E-coupons cannot be used on the same item.
    • Limit of 1 Kroger Coupon and 1 Manufacturer coupon per item. Total redeemed cannot exceed value of the item.
    • Catalina coupons are to be used on a future shopping trip.
    • Manufacturer Internet coupons up to $1.00 will be accepted.
    • “FREE” Manufacturers’ Internet Coupons are not accepted.
    • We reserve the right to reject any internet coupon that is altered or does not scan properly.

  5. i was in kroger today i had such a time in the store. i tried to redeem a coupon for .75 cents off of cinnamon toast crunch. they would not let me use it because it had no experation date. ihad no problem using these coupons at kroger before or at anyother store for that matter.they also had to go ask if they could use a coupon from there store.this getting redicules of this store.this is classic harassment of the customers trying to save money. i do not get public assisants and all i am trying to do is save some money.I WILL NOT SHOP AT KROGERS EVER AGAIN!!!!!

    • We just now came from Krogers and I was going to use my coupons as I always do. The cashier was fine with it and seen I had a handful of coupons. One of the night managers came over after all our stuff was in bags and said I could only use 3 coupons for my chips and 3 coupons for my cheese etc. She said they just started this policy about 2 months ago. Needless to say since she was a smart axx we told her to keep it all! She said people are cleaning the shelves off and not leaving anything else for anyone else to get. She also said not everyone can get coupons. She was a total BITXX! I wait until the end of the week to use my coupons so I know if something is on sale people have had their chance to get the items. I couldn’t believe it I was so upset when I left the store. I told them I would not be back. This was at the Wheelersburg, Ohio Kroger store. If I have 50 bags of chips for sale and you want to buy all 50 bags then I will sell them to you without any problem. This lady said they like having stuff on the shelves for other customers. I told her I work hard cutting, collecting, and organizing my coupons and they don’t just fall of the sky and everyone else could use coupons if they wanted to put the time into it. She was just a mean woman. Needless to say they had two huge buggies of groceries to put back and my husband and I left the store.

      • I agree with you Kimberly, I was in Kroger of Wheelersburg OH today and I left my cart full of items sitting there after Susie the cashier could not figure out how to redeem the coupons. She argued with me about each coupon and said did you get this item I pulled everything out of the bags to show her every item. I was explaining to her how to redeem the coupons! Its so frustrating all the time I have spent collecting the coupons and the cashiers do not know how to use the coupons and are so unaware of the coupon policy. I will NEVER shop at kroger again! From now on I will just use price match at walmart, the cashiers know more about how to redeem the coupons.

      • I get really irritated when there is no product left on the shelf, and I am a couponer. I work a full-time job and I can’t always get to the store when I’d like. I find clearing the shelves to be selfish behavior, and frankly it gives those of us couponers who are conscientious AND follow the rules a bad name. Do you really need 50 bags of chips? Purchase what you honestly need and leave some product for others who would like to take advantage of the sale prices as well. If you need 50 bags of chips, go to GFS or Sam’s and buy in bulk.
        How would you feel if you had planned for hours, went to the store with your coupons, and found there was nothing left?
        Needless to say, I was glad when Kroger instituted a limit on how many coupons you could use for the same item. Taking advantage of a good deal is one thing; taking advantage of the system is another.

  6. Bill, may I direct your attention to this?

    “The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.”

  7. Seems LC must work for Kroger. What is the problem? He was using two coupons, I don’t think this will break Kroger’s bank! It would be different if he had 200 coupons. All of us that are middle class are just trying to make ends meet!

    • They don’t get reimbursed by the manufacturer for expired coupons. And just FYI, I don’t work for Kroger or any retail establishment, and I am middle-class trying to make ends meet as well. I also don’t think coupons should expire, but they do. Why should Kroger take the hit for your sense of entitlement? Is it really that hard to follow the rules?

  8. Stephanie says:

    I used to love shopping a kroger, now they are just getting ridiculous. They totaled my purchase up and I owed $9, and i was about to pay, when she was like oops, we are not suppose to except expired coupons so she went and voided out all the coupons that were a day expired and my total went up to $40, so i just left the stuff there and went and got the stuff from another store. They will go through, they just don’t want to except them. Meijer doubles coupons as well, and walmart will take any coupon, even ones from target…Kroger is losing customers by all this crap they are trying to do.

    • W-H-Y!!!!!!!! Would you think you could use “EXPIRED” coupons??? SERIOUSLY??? They EXPIRE and are NO LONGER REDEEMABLE!! GOOD GRIEF!! Don’t blame the checker—READ!!!!!!!!

      • Stephanie says:

        The fact is, I didn’t know the coupon policy till now..I just went to the kroger down the street from me, and they actually took the coupons. Some kroger stores don’t have assholes for managers. They just recently started that no expired crap, I got a whole bunch of stuff 2 weeks ago and I used expired coupons, it just depends on who the cashier is, and it they actually read the coupons, like what cashier is wanting to read the top of 1000 coupons to see if the expired or not.

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