I wanted to answer this question which was asked on Understanding Coupons earlier today.
Question:
Ok, when a coupon has no exclusions in print and the photo is of an obviously higher priced item how do you respond when the management seems to not really want to take it and makes a comment that the coupon was not intended for this “special purchase” packet but the regular size pictured.
Example, Walgreens has a 3 pk Cream of Wheat right now for $1 and I had $1 coupon (that of course beeped). It took 10 mins to check out because they tried to think of any excuse not to take it and let me out with 6 boxes free.
Answer:
Coupon use is all about the WORDING. It does not matter what picture is on the coupon it only matters on the wording. So for instance if there is the wording reads "ANY" then it can be redeemed on any size. However if it says "32 load" then it should be used on a 32 load bottle of product. If it says 32 load + then it can be used on a 32 load or larger size product. The picture does not matter because they are only using a stock photo from the brand. The same holds true for $1/1 then you only need to purchase one product however if it is $½ then you would need to purchase 2 of the product to use the coupon.
Understanding the Wording on Coupons:
The reason the coupon often beeps is because the product is reducing to free. All that means is that the cashier would need to over-ride or push a button to allow the coupon to go through. What the cashier may "tell you" is that the product must match the photo. That is simply because the cashier is not educated on correct coupon use. Often times I find that I have to educate the cashier (and often times the manager as well).
I hope this helps!
Stockpiling 101
Melissa is a soccer mom who has been married to her best friend for 22 years. She loves sharing recipes, travel reviews and tips that focus on helping busy families make memories.
Geri
Thanks for this!
Melissa@StockpilingMoms
Welcome 🙂
Jill
Oh wow, that is exactly what happens to us. At Ralphs, the girl insisted we had to get what was pictured. We pointed out the wording, ANY, and she said the wording did not matter. We had to make another trip later, with a different cashier who had no problem with it.
This was a great question.
Melissa@StockpilingMoms
I get so tired of cashiers who think they "know" when they don't...
Debbie M
Petsmart made me sooooo aggrevated when they would not take my $8.oo off any bag dry Hill's Science Diet for their on sale bag of $5.00 dry dog food! Manager got involved and said that I had to purchase food over $8.00 even tho that's not what coupon worded! If Petsmart would think about it........they would have come out ahead if they would have taken the coupon. I need to try going back on another day
Jill
It's amazing how angry this can make some of us. I think some of us have a large sense of fairness in us and when life is not fair we get upset. I force myself to chill out, hey it's just cat food, tissue etc. In so doing we are able to think a bit more clearly and state our case. If we still can't win, retreat, think of a new strategy. Try again, write to corporate, or just skip it. Then move on. I work hard at that. It was especially hard at Walgreens yesterday and we did get ripped off a bit. We sulked on the way home, then complained together, then decided to cut our loses and then had a laughathon over the behavior of the employees. Hey, I'm a glutton for punishment, my daughter wants to forever forget Walgreens, I've already started pouring over the ad.
good luck on the Petsmart coupon..